To set up a recurring monthly payment for your City of Lubbock Utilities account, log in to your account and click Auto Pay or call 806-775-2509.
Need a little more time? City of Lubbock Utilities lets you extend your current payment due date. Set up a payment arrangement for no cost by callingand following the prompts. You will need your 14-digit account number to access this service.
Click here for step-by-step instructions for the automated phone system.
Qualified residential electric customers can enroll in budget billing to pay the same amount each month for electric use (average is based on 12-month history).
To enroll, callor log in to your City of Lubbock Utilities account and select Budget Billing from the main dropdown menu.
Helping friends and neighbors in our community is easy. You can round your bill up to the nearest dollar or pledge a donation of $1 or more per month to lend support to someone who may need a little help during tough financial times.
To support Project Helping Hand, sign in to your City of Lubbock Utilities account, or click here to download, print and submit the pledge form. You can also donate by calling us at 806-775-2509.
Together we can give our neighbors a helping hand.
Our trusted community partner administers pledge amounts in the Project Helping Hand fund. Donations are reported to you on an annual basis for tax purposes, and you can cancel your pledge at any time by calling or changing your account settings online.
We’re here to help. Customers who need assistance paying their monthly bills can contact the following Energy Assistance Agencies for more information and eligibility requirements:
South Plains Association of Governments 211 (dial 211 anywhere in Texas)
Catholic Charities of Lubbock
102 Avenue J
Lubbock County General Assistance
916 Main Street
Upbring Neighborhood House
1212 13th Street
The Salvation Army
1111 16th Street
Veterans Resource Coordination Group (VetStar) - Veterans Only
Places of worship may offer Utility Assistance Programs.
©2018 City of Lubbock Utilities
1301 Broadway | Lubbock, TX 79401 | 806-775-2509