Ways To Pay

City of Lubbock Utilities offers our customers several convenient ways to pay your bill:

• 

  24-Hour Drive-Thru

  Pay on the go! Use the drive-thru automated kiosk to pay by cash, check, debit or credit card 24 hours a day, 7 days a week.
  (Currently located at 1301 Broadway)
• 

  Online

  Log into your City of Lubbock Utilities account from any device to see your account details and pay using your bank account, debit or credit card.

  Manage My Account
• 

  Online (No Registration)

  You can make a one-time EZ-PAY online payment by scanning the QR code on your bill or visiting the EZ-PAY website.
  

  EZ-PAY
• 

  Automatic Payments

  To set up a recurring monthly payment for your City of Lubbock Utilities account, log in to your account and click Auto Pay or call 806-775-2509.
• 

  By Phone

  Call 806-775-2509 with your bank information or debit or credit card and follow the prompts.
  
  
  
  
  
  
  
  
• 

  In Person

  Pay using one of our automated self-service kiosks in the lobby at 1401 Avenue K.
  Lobby hours are M-F, 8 a.m.- 5 p.m.
• 

  Western Union

  Visit one of the many authorized payment centers around Lubbock to pay by cash, debit card or money order.

  View All Authorized Payment Centers
• 

  By Mail

  Mail your check or money order to:
  City of Lubbock Utilities
  P.O. Box 10541
  Lubbock, TX 79408-3541

Please Note

• Payments will be processed within two business days.
• Drop box payments received after 4 p.m. will be processed next business day.
• If your services have been disconnected for non-payment, please call 806-775-2509. Services will be restored during regular business hours up to 9 p.m. upon receipt of payment.
• Currently, credit or debit cards and e-check payments made over the phone or online are limited to $1,500 in a 7-day period.