Ways To Pay

City of Lubbock Utilities offers our customers several convenient ways to pay your bill:

• 

  24-Hour Drive-Thru

  Pay on the go! Use the 24-hour automated drive-thru kiosk to pay by cash, check, debit or credit card 24 hours a day, 7 days a week. It’s fast, secure and convenient!
• 

  Online

  Log into your City of Lubbock Utilities account from any device to see your account details and pay using your bank account, debit or credit card.
  
  You can also make a one-time EZ-PAY online payment by scanning the QR code on your bill or visiting the EZ-PAY website.
  

  EZ-PAY
• 

  By Phone

  Call 806-775-2509 with your bank information or debit or credit card and follow the prompts.
  
  
  
  
  
  
  
  
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  In Person

  Visit our Customer Service Center at 1301 Broadway from 8 a.m.–5 p.m., Mon.–Fri. Our automated walk-up kiosks and customer service desks accept cash, check, credit and debit card.
• 

  Western Union

  Visit one of the many authorized payment centers around Lubbock to pay by cash, debit card or money order.

  View List of Authorized Payment Centers
• 

  By Mail

  Mail your check or money order to:
  City of Lubbock Utilities
  P.O. Box 10541
  Lubbock, TX 79408-3541

Please Note

• Payments received during business hours are posted immediately. Payments received after business hours will be processed within two business days.
• Drop box payments received after 4 p.m. will be processed next business day.
• If your services have been disconnected for non-payment, please call 806-775-2509. Services will be restored during regular business hours up to 9 p.m. upon receipt of payment.
• Currently, credit or debit cards and e-check payments made over the phone or online are limited to $1,500 in a 7-day period.