Ways To Pay

City of Lubbock Utilities offers our customers several convenient ways to pay your bill:

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  24-Hour Drive-Thru

  Pay on the go! Use the 24-hour automated drive-thru kiosk to pay by cash, check, debit or credit card 24 hours a day, 7 days a week. It’s fast, secure and convenient!
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  Online

  Log into your City of Lubbock Utilities account from any device to see your account details and pay using your bank account, debit or credit card.

  Manage My Account
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  Online (No Registration)

  You can make a one-time EZ-PAY online payment by scanning the QR code on your bill or visiting the EZ-PAY website.
  

  EZ-PAY
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  Automatic Payments

  To set up a recurring monthly payment for your City of Lubbock Utilities account, log in to your account and click Auto Pay or call 806-775-2509.
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  By Phone

  Call 806-775-2509 with your bank information or debit or credit card and follow the prompts.
  
  
  
  
  
  
  
  
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  In Person

  Visit our Customer Service Center at 1301 Broadway from 8 a.m.–5 p.m., Mon.–Fri. Our automated walk-up kiosks and customer service desks accept cash, check, credit and debit card.
• 

  Western Union

  Visit one of the many authorized payment centers around Lubbock to pay by cash, debit card or money order.

  View List of Authorized Payment Centers
• 

  By Mail

  Mail your check or money order to:
  City of Lubbock Utilities
  P.O. Box 10541
  Lubbock, TX 79408-3541

Please Note

• Payments received during business hours are posted immediately. Payments received after business hours will be processed within two business days.
• Drop box payments received after 4 p.m. will be processed next business day.
• If your services have been disconnected for non-payment, please call 806-775-2509. Services will be restored during regular business hours up to 9 p.m. upon receipt of payment.
• Currently, credit or debit cards and e-check payments made over the phone or online are limited to $1,500 in a 7-day period.