As City of Lubbock Utilities returns to normal business operations, starting July 1, any unpaid utility account balances will be subject to late fees or disconnection unless customers set up a payment plan before their July statement due date.
Rather than owe the full balance at once, customers can extend their due date through the normal payment arrangement program or sign up for the new one-time Pay in 6 Plan to make payments more manageable by spreading them out over time.
How it Works
The Pay in 6 Plan is a six-month program. We will take the customer’s full balance as of their July statement, including any amounts past due, and divide it into six equal payment installments to be paid over the next six months.
Those installment amounts will be included the customer’s regular monthly City of Lubbock Utilities statements as part of their total balance. However, customers enrolled in the Pay in 6 Plan will only need to pay the current month’s amount and the installment amount going forward as they work to get caught up.
How to Set Up the Pay in 6 Plan
- Before your July due date, email the account holder’s name, address and account number to CustomerFirst@CityofLubbockUtilities.com or call 806-775-2509.
- Ask to set up a Pay in 6 Plan for your account.
- Confirm you agree to the equal monthly payment installment amounts and all payment terms including installment due dates.
- Complete all Pay in 6 payment installments on time.
Customers will continue to receive monthly statements reflecting current charges for all enrolled utilities. Pay in 6 payment installments are due in addition to the customer’s regular monthly statement charges.