New Billing System

Locating Your New Account Number

If you registered your account online:  
Log in to your account at my.CityofLubbockUtilities.com/LUBBOCK/. Your login username and password are the same, and your new account number will be in the system.

If you pay by mail or don’t have an online account: 
Your new 10-digit account number is on your latest bill.

Paying Your Bill

If you pay manually each month:
You will need your new 10-digit account number, located on your bill.

If you are currently enrolled in AutoPay:

• Single-property accounts – payments will be automatically transferred to your new account number. You’re all set!
• Multiple-property accounts – you will need to re-enroll in AutoPay through the online account portal. See below for instructions.

Enrolling in AutoPay

1. Visit my.CityofLubbockUtilities.com/LUBBOCK/
2. Sign in or register:
   • If you have an existing username, click “Sign In” in the top right corner of the page and use your existing username and password.
   • If you do not have a username, click “Sign Up” in the bottom left corner of the page and follow the instructions to register your account.  
3. Select “AutoPay” on the “My Dashboard” screen and follow the instructions to enroll.