City of Lubbock Utilities homepage
  • Manage My Account
    • View My Account
    • Start, Stop, or Transfer Service
    • Customer Forms
    • Customer Confidentiality
  • Payment Options
    • Ways To Pay
      • Payment Centers
    • One-Time Online Payments
    • Payment Assistance
  • How To
    • Make One-Time Online Payments with EZ-Pay
    • Use the Automated Payment Kiosks
    • Use the Customer Portal
    • Read Your Bill
    • Save Water
    • Save Energy
    • Read Your Meters
    • Report a Problem
    • Stay Safe from Scammers
  • New Construction
    • Process for Obtaining a Water Meter
  • Contact Us
    • Contact City of Lubbock Utilities
      • 1401 Avenue K
    • Privacy Statement
    • Terms and Conditions
  • About City of Lubbock Utilities
    • About Us
    • COVID-19 Updates
    • Meet the Team
    • Setting Utility Rates
City of Lubbock Utilities homepage

How to Use the Customer Portal

The new customer portal puts account management tools at your fingertips in one easy-to-use site on your computer, tablet or mobile device. 

If you previously registered your utility account on lpandl.com, you will need to use your existing username and password to sign in to City of Lubbock Utilities. If you have not registered your account online in the past, you will need your 10-digit account number. 

Watch this tutorial to learn how to add and manage multiple accounts, view and pay your bill, sign up for e-billing and automatic payments, and set up account reminders and notifications. Click here to sign in now.

  • Manage My Account
    • View My Account
    • Start, Stop, or Transfer Service
    • Customer Forms
    • Customer Confidentiality
  • Payment Options
    • Ways To Pay
      • Payment Centers
    • One-Time Online Payments
    • Payment Assistance
  • How To
    • Make One-Time Online Payments with EZ-Pay
    • Use the Automated Payment Kiosks
    • Use the Customer Portal
    • Read Your Bill
    • Save Water
    • Save Energy
    • Read Your Meters
    • Report a Problem
    • Stay Safe from Scammers
  • New Construction
    • Process for Obtaining a Water Meter
  • Contact Us
    • Contact City of Lubbock Utilities
      • 1401 Avenue K
    • Privacy Statement
    • Terms and Conditions
  • About City of Lubbock Utilities
    • About Us
    • COVID-19 Updates
    • Meet the Team
    • Setting Utility Rates

©2023 City of Lubbock Utilities
1401 Avenue K. | Lubbock, TX 79401 | 806-775-2509

  • Manage My Account
    • View My Account
    • Start, Stop, or Transfer Service
    • Customer Forms
    • Customer Confidentiality
  • Payment Options
    • Ways To Pay
      • Payment Centers
    • One-Time Online Payments
    • Payment Assistance
  • How To
    • Make One-Time Online Payments with EZ-Pay
    • Use the Automated Payment Kiosks
    • Use the Customer Portal
    • Read Your Bill
    • Save Water
    • Save Energy
    • Read Your Meters
    • Report a Problem
    • Stay Safe from Scammers
  • New Construction
    • Process for Obtaining a Water Meter
  • Contact Us
    • Contact City of Lubbock Utilities
      • 1401 Avenue K
    • Privacy Statement
    • Terms and Conditions
  • About City of Lubbock Utilities
    • About Us
    • COVID-19 Updates
    • Meet the Team
    • Setting Utility Rates