Contact City of Lubbock Utilities

Phone: 806-775-2509

*Our interactive phone system lets you manage your account without waiting to speak with a representative. Please have your 10-digit account number when you call.

Text or email: CustomerFirst@CityOfLubbockUtilities.com

Customer Service Center:
1401 Avenue K 
Lubbock, TX 79401

Regular business hours for our customer service phone line and Customer Service Center are:

8 a.m. – 5 p.m., Mon. – Fri.

Please note the City of Lubbock Utilities Customer Service Center is closed in observance of the following holidays: New Year’s Day, Martin Luther King Jr. Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Friday after Thanksgiving, Christmas Eve, Christmas Day.

Mailing Address:
City of Lubbock Utilities
P.O. Box 10541
Lubbock, TX 79408-3541

Fax: 806-741-1069

Click here for more information on reporting outages

Electric 24-hour Emergency Service:
Text or email your name, address and outage information to LightsOut@LPandL.com or call 806-775-2509.

Due to increased call volume in the event of an outage, customers may experience longer than normal hold times. We encourage customers to text or email.

Water 24-hour Emergency Service:
Call 806-775-2588.

Street Light Outage Service:
Call 3-1-1, send a text or email to Streetlights@mylubbock.us or make a request on the MyLBK app.

Click here to view job openings and career opportunities with City of Lubbock and City of Lubbock Utilities.