All authorized workers will carry photo identification badges containing the City of Lubbock Utilities logo and Compass Metering Solutions or Keystone Utility Systems logo. Their vehicles will also be marked with City of Lubbock Utilities and either Compass Metering Solutions or Keystone Utility Systems logos.
Installers will never ask customers for payment or personal information and will not ask to enter your home.
If you ever have questions or concerns, please call City of Lubbock Utilities at 806-775-2509 to obtain accurate information about your account or to ensure you're speaking to a City of Lubbock Utilities employee or an authorized Compass Metering Solutions or Keystone Utility Systems contractor.
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