City of Lubbock Utilities homepage
  • Manage My Account
    • View My Account
    • New Customer Account Numbers
    • Start, Stop, or Transfer Service
    • Customer Forms
  • Payment Options
    • COVID-19 Utility Bill Assistance Options
    • Ways To Pay
      • Payment Centers
    • One-Time Online Payments
    • Payment Assistance
  • How To
    • Use the Automated Payment Kiosks
    • Use the Customer Portal
    • Read Your Bill
    • Save Water
    • Save Energy
    • Read Your Meters
    • Report a Problem
    • Stay Safe from Scammers
  • Contact Us
    • Contact City of Lubbock Utilities
      • 1401 Avenue K
    • Privacy Statement
    • Terms and Conditions
  • About City of Lubbock Utilities
    • About Us
    • COVID-19 Updates
    • Meet the Team
    • Setting Utility Rates
    • Customer Confidentiality
  • Advanced Meters
    • Overview
    • Customer Communication
    • Identification, Safety and Assurance
City of Lubbock Utilities homepage

Welcome to City of Lubbock Utilities

New Account Numbers

All City of Lubbock Utilities customers now have a new 10-digit account number. 

For all bills prior to Feb. 22, customers will need to log in to their online account, call customer service or email CustomerFirst@CityofLubbockUtilities.com to get their new 10-digit account number and then make a one-time payment using our EZPAY system.

We will not be assessing late fees or disconnects for nonpayment as we work to get the system up and running.

Get Step-by-Step Instructions

Pay My Bill
Help Me Move
Utility Bill Assistance

How to Read your Electric Meter

How to Read your Electric Meter

How to Read your Water Meter

How to Read your Water Meter
  • Manage My Account
    • View My Account
    • New Customer Account Numbers
    • Start, Stop, or Transfer Service
    • Customer Forms
  • Payment Options
    • COVID-19 Utility Bill Assistance Options
    • Ways To Pay
      • Payment Centers
    • One-Time Online Payments
    • Payment Assistance
  • How To
    • Use the Automated Payment Kiosks
    • Use the Customer Portal
    • Read Your Bill
    • Save Water
    • Save Energy
    • Read Your Meters
    • Report a Problem
    • Stay Safe from Scammers
  • Contact Us
    • Contact City of Lubbock Utilities
      • 1401 Avenue K
    • Privacy Statement
    • Terms and Conditions
  • About City of Lubbock Utilities
    • About Us
    • COVID-19 Updates
    • Meet the Team
    • Setting Utility Rates
    • Customer Confidentiality
  • Advanced Meters
    • Overview
    • Customer Communication
    • Identification, Safety and Assurance

©2021 City of Lubbock Utilities
1401 Avenue K. | Lubbock, TX 79401 | 806-775-2509

  • Manage My Account
    • View My Account
    • New Customer Account Numbers
    • Start, Stop, or Transfer Service
    • Customer Forms
  • Payment Options
    • COVID-19 Utility Bill Assistance Options
    • Ways To Pay
      • Payment Centers
    • One-Time Online Payments
    • Payment Assistance
  • How To
    • Use the Automated Payment Kiosks
    • Use the Customer Portal
    • Read Your Bill
    • Save Water
    • Save Energy
    • Read Your Meters
    • Report a Problem
    • Stay Safe from Scammers
  • Contact Us
    • Contact City of Lubbock Utilities
      • 1401 Avenue K
    • Privacy Statement
    • Terms and Conditions
  • About City of Lubbock Utilities
    • About Us
    • COVID-19 Updates
    • Meet the Team
    • Setting Utility Rates
    • Customer Confidentiality
  • Advanced Meters
    • Overview
    • Customer Communication
    • Identification, Safety and Assurance