Welcome to City of Lubbock Utilities
New Account Numbers
All City of Lubbock Utilities customers now have a new 10-digit account number.
For all bills prior to Feb. 22, customers will need to log in to their online account, call customer service or email CustomerFirst@CityofLubbockUtilities.com to get their new 10-digit account number and then make a one-time payment using our EZPAY system.
We will not be assessing late fees or disconnects for nonpayment as we work to get the system up and running.